Category Archives: Product Innovation

What the hell does “mining for bitcoins” really mean?

So where do bitcoins come from?  If you’ve been paying attention, you have probably heard that people can “mine” for bitcoins… almost as if you were deep in a mine covered in dirt searching for gold.  Most people just stop there, but if … Continue reading

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Filed under Payments, Product Innovation

Did tapping your phone to pay just get easier?

Is the promise of using your phone to make purchases finally here?  Besides using the Starbucks app to get wired on coffee, has something fundamentally changed to allow people to legitimately leave their wallets at home for good?  Well, if … Continue reading

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Filed under Local, Mobile, Payments, Product Innovation

Giving credit… onto a credit card

Trying to think of better ways to get money back to someone who didn’t make an initial credit card purchase, I have been hitting a bit of road block on a clean solution that is cost effective and simple. This … Continue reading

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Filed under Payments, Product Innovation

Helping complete the last leg of a marketplace payments journey…

Over the last few months, I have become increasingly interested in solutions for outbound payments, especially from a global perspective.  The more you talk to marketplace type businesses (Airbnb, Uber, oDesk, 99Designs, etc.), the more you notice a need for … Continue reading

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Filed under Payments, Product Innovation

PayPal App – Happy stomach but more payments friction

  Since the debut of the latest version of the PayPal mobile app at the beginning of September, the payments giant recently teamed up with Eat24 to entice customers to start using the app to pay for food through $5 … Continue reading

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Filed under Payments, Product Innovation, Product Marketing

Business Intelligence Tools to Understand External Online Data

If there’s all this great information in big data, why do we have such a hard time getting to the part with the deep business insights? One issue is related to getting a better handle on influence.  But it’s also … Continue reading

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Filed under Business Development, Corporate Social Media, Product Innovation

Can we unlock insights in big data using influence?

For the last couple posts, I have focused a lot of energy into trying to illustrate the power of influence on engagement strategies.  With so many voices contributing content, how can we focus on the conversations which are going to … Continue reading

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Filed under Corporate Social Media, Product Innovation

How Fast Can You Move?

Yesterday, after the Oscars, the general news media from CNN to the New York Times began speculating on the way that micro-media like Twitter could change the way that national broadcasts are produced. Richard Robbins, the director of social innovation … Continue reading

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Filed under Corporate Social Media, PR and Communications, Product Innovation

Listen. We want to help you sell more.

For most of our clients, social media is a no-brainer. Let’s face it. Even the mom-and-pop deli below the office has a Twitter and Facebook page. But what is scary is that companies with millions/billions in revenue, multiple locations and … Continue reading

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Filed under Corporate Social Media, Product Innovation

The New Suggestion Box – Faster, easier and quicker response times

I talked to a Social Media director today at a large chain of retail convenience stores, and she told me a simple story of how the company had used Social Media to discover that a move from French Vanilla creamer … Continue reading

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Filed under PR and Communications, Product Innovation